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FAQ

JOAQUIN - DO NOT USE

Thanks for visiting Roots & Harvest. Here you'll find our Frequently Asked Questions and Answers. Simply click on the topic you would like below - or scroll down to browse our Questions. Click on the Question to view the Answer. If we don't have the answer to your question here, please contact Customer Service at 877.509.3457 for assistance.

Corporate Information
Ordering
Shipping
Seasoning
Warranty Information
Parts
My Account

CORPORATE INFORMATION

Roots & Harvest Contact Information
Business Days and Hours
Holidays That We Are Closed

ORDERING

I want to add to, change, or cancel my order
I placed an order and it doesn’t have an updated status
Methods of payment accepted
Do I have to pay tax?
What does backordered mean?
How can I tell if the item I want is on backorder?
How long will my item be on backorder?
Do you have a store? Where can I order at a store?

SHIPPING

What method do you use to ship?
Can I choose a different method to ship?
What are your shipping charges?
Why do some items have additional shipping charges?
What is ship ahead? Are there additional charges for additional shipment on one order?
How is shipping outside the 48 continental USA handled?
How do I return an item?
Where is my order?

WARRANTY INFORMATION

What kind of warranty do you offer?

PARTS

My product is broken, what should I do?
My product is not working properly, what do I do?

MY ACCOUNT

I have moved and need to change my address
I forgot my online password.
Remove me from your mailing list.

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