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The Roots & Harvest Warranty
Roots & Harvest
Terms of Serice
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CUSTOMER SERVICE AND PARTS
At Roots & Harvest, we understand our job doesn't end the moment you purchase a product. Really... just try us and find out!
Our Customer Service Team is here to help answer any question you might have, from selecting the right product to how to use it. They're all great questions from our point of view.
Our trained team of Service Technicians are here to help you with warranty questions, parts selection, even advice. In fact, that's their specialty.
We believe that a great experience requires not only a quality product, but also exceptional service. That's why we stock parts inventories and have developed a team of experts whose sole mission is to help you. We will deliver the best possible experience no matter what your need.
In order for your product's warranty to be valid, you must do one of the following:
Complete and return the warranty card with a copy of your purchase receipt to Roots & Harvest at 4440 Muhlhauser Rd., Suite 300, West Chester, OH 45011-9767.
Scan and email your warranty card and a copy of your receipt to
Register your warranty online
. You will still need to mail or email to us a copy of your purchase receipt.
Regardless of how you submit your warranty registration, you MUST submit a copy of your purchase receipt along with your warranty registration. This information is REQUIRED to exercise your product warranty. RETAIN ORIGINAL RECEIPT FOR WARRANTY VALIDATION.
Warranty & Recall
for complete Warranty information.
Orders placed after 12 pm EST will begin processing the following business day. Orders received after 12 pm EST on Fridays begin processing on the following Monday or the next business day if Monday is a holiday. This will affect Jump the Line, Next Day and Second Day shipping methods.
Standard Ground Shipping
In stock orders shipped from Roots & Harvest deliver within 5 - 10 business days of the receipt of the order. Shipments to the 48 states incur Standard Shipping Costs as defined below. Orders being shipped to Alaska, Hawaii, US Territories APO/FPO Addresses or Canada will be charged based on actual shipping charges incurred by UPS or USPS.
When Roots & Harvest ships an order via Standard Ground Shipping - orders will ship via UPS OR USPS.
UPS Ground Shipping
We call this Jump the Line. Orders shipping via our UPS Ground Shipping will leave our facility the same day (if ordered before 12 pm EST) and will ship via UPS to arrive within 3 - 5 business days.
Standard Shipping Costs
COST OF GOODS
$1.00 - $15.00
$15.01 - $20.00
$20.01 - $50.00
$50.01 - $75.00
$75.01 - $110.00
$110.01 - $175.00
$175.01 - $220.00
$220.01 - $300.00
7% of merchandise total
Choose between UPS Residential - Canada and USPS Priority Mail International shipping. Shipping time frames will vary due to Customs Requirements. Shipping costs shown in checkout DO NOT include Customs Fees or other charges incurred through Customs.
Need it quick? No problem. UPS 2nd Day Air will get your order to you in 2 business days. Get your order in 1 business day with UPS Next Day Air shipping. See Order Processing above for order cut-off and shipping times.
USPS Priority Mail
Orders shipping to Alaska, Hawaii, Guam, Puerto Rico, Virgin Islands and the Armed Forces will ship via USPS Priority Mail. Allow up to 10 business days for delivery.
Because grinders and other large items are bulky and heavy, these items have additional shipping charges and are in addition to Standard Shipping Costs listed above.
If your order contains an item/or items that are showing on backorder, the order will be held to ship when all items are in stock unless you choose the option to ship ahead. Ship ahead means all items that are in stock will be shipped immediately leaving any backorders to ship together when all items have arrived in stock.
Shipping & Returns
for complete Shipping & Returns information.
30 Day Money Back Guarantee
We do our best to make sure you'll be satisfied with every purchase. However, should any item fall short of your expectations, you may return it to us within 30 days of purchase for a refund or replacement.
What Do We Cover?
We back all Roots & Harvest products with our 30 day money back guarantee - except food items. Food items include, but are not limited to: Backwoods seasonings, Mrs. Wages seasonings, etc.
How to Return an Unsatisfactory Product to Roots & Harvest
Any item that is
by the customer may be returned within 30 days of purchase. If you have a product you would like to return through Roots & Harvest's Guarantee, you
must contact our Customer Service Team to request a return authorization
at 1-877-509-3457. Absolutely NO returns will be granted without prior authorization. Roots & Harvest may refund the purchase price or replace the item.
The shipping cost is NOT refundable with Roots & Harvest's Guarantee. We will not refund the cost for shipping the product to you, nor will we cover the expense to ship the item back to Roots & Harvest.
Only Valid through Our Website
We offer this guarantee with products purchased directly from Roots & Harvest.
1 Year Warranty
Make your own homemade butter in 10 minutes
Threaded lid for secure closure
Includes LEM glass mason jar
Stainless steel churning paddles
Butter recipes included
Compatible with standard wide mouth mason jars
Q & A
Want to add that old-school flair to your kitchen, but without the back-breaking work of a classic butter churner? Try out the LEM Butter Churner, a sophisticated and easy-to-use device that lets you turn whipping cream into real butter in minutes. Simply place whipping cream into the butter churner, turn the handle and in as little as ten minutes you can enjoy fresh and delicious tasting butter!
Stainless Steel Paddles:
LEM's stainless steel churning paddles are uniquely designed to create a creamy texture.
Our screw-on lid is interchangeable with standard wide mouth mason jars, so you can make the butter, put on a canning lid, and store it for later. The threaded lid provides a more secure closure for safe handling so kids can help.
LEM mason jar Included:
The Butter Churner comes with a glass LEM mason jar. It is also compatible with standard wide mouth mason jars.
Selection of Recipes:
Includes a set of easy to follow step-by-step instructions and a selection of butter recipes. You can also create your own flavors by adding herbs or spices.
Easy to Use:
With one hand on the crank and the other gently holding the top handle, you'll have no trouble whipping up a batch in minutes.
Wide mouth 1 quart mason glass jar. Interchangeable with other wide mouth mason jars.
Stainless steel paddles and metal gears
Lid screws on
3.5"W x 6.25"H
Capacity: 28 oz.
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